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Older items in shared mailboxes and public folder favorites that are stored on the server are not returned in the search results. Also, when you search in shared mailboxes and public folder favorites that are affected by the Mail to keep offline setting, only items that are cached on your local computer are returned in the search results. Unlike the folders your own mailbox, shared mailboxes and public folder favorites that are affected by the Mail to keep offline setting do not provide a link to view more items from the server that is running Exchange Server.

The Download shared folders and Download Public Folder Favorites settings are enabled.

Outlook is configured to use Cached Exchange mode.

Starting in Outlook 2016, the Mail to keep offline setting applies to your own mailbox, shared mailboxes, and public folder favorites if the following conditions are true: For example, if you set this value to 1 (one) month, the message displays Currently displaying all messages newer than 1 month, as shown in the following screenshot.Īlso, when you search in a shared mailbox or public folder favorite, older items are missing from the search results.

The number of days, weeks, or months that is displayed in the message depends on what you have configured for the Mail to keep offline setting in Outlook.